Shipping
I will happily ship my products to every corner of the globe directly from my studio in Denmark. While I understand that shipping costs can seem high, I hope the speedy and safe delivery of your items is worth the price!

Under normal circumstances orders are packed and shipped out of my studio within 2-3 business days. You will receive an order confirmation once your order is placed and a shipping notification when your order has shipped (or is ready for pickup).

Shipping Prices
The shipping price covers regular shipping costs. They do not cover the cost of importing goods into your home country. Import fees, taxes, duties and additional handling fees may be charged to customers outside of the EU. It is your responsibility as a consumer to know the rules and fees put in place by your local government. I am not responsible for these extra charges.

If you are unable to complete an order to your country, please reach out to me at mail@hauerslevceramics.dk and I’ll assist you in the purchase.

Studio Pickup: FREE

Packages that are returned to the studio by the post service will automatically be refunded. If a return fee and/or tax is charged to us that amount may also be removed from the refunded amount.

TIP: If you are sending a gift, please be sure the recipient is aware that a package is on the way.

Returns
If you are, for any reason, unsatisfied with your purchase you have the right to return the goods within 14 days of delivery at your own expense. We do not cover the cost of returning goods.

Send me a message at mail@hauerslevceramics.dk and we’ll get it sorted.

If the returning product has been used a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of price may be returned to the buyer. No goods that are returned broken or damaged are accepted – please pack carefully. Nothing should be able to move or touch within the box.

When sending an item back please enclose a note with your order number (which can be found on your order confirmation) and your email address.

Items can be returned to:
Mads Hauerslev
Aage Sørensensgade 10
4800 Nykøbing F
Denmark

If a return is sent from outside of the EU and an import fee/tax is charged the amount may be withdrawn from your refund amount.